NEED ASSISTANCE - HAVING TROUBLE?
Buy Emergency Support Package by the 1/4 Hour
Hourly Rate is $100 - Prorated by the 1/4 Hour
"Q" Dollars Can Not Be Used On This Service
Emergency Support covers the following:
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If you are experiencing issues on a self managed site or cart that you feel you may have caused. Possible Examples of Issues: The errors may be a result of malformed code you tried to place on a page; uploading a photo and then not embedding the image properly on your page; a simple syntax error; or a number of other causes.
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Individuals who request Emergency Support will receive assistance on a first come first serve basis and as quickly as possible.
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Our Support Team is on call 24/7/365. Rest assured your issue will be addressed expeditiously.
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User errors are charged by the 1/4 hour.
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If it is determined that the bug resulted in a failure of the software rather than the cause from something you may have done, Quantum will repair the bug at no charge to you.
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Incident based ASAP attention will be provided on a first come first serve basis.
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Lodge your support query and have a qualified member of Quantum's Software Support Team fix the issue.
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Your request will be marked as high priority, and will result in your request jumping to the top of the queue, along side any other high priority, plan-based cases, marked for attention, avoiding the general support queue.
Most changes take anywhere from 24 - 96 hours
and will be specified in the email from us.