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FAQ Manager
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F.A.Q. Manager is a web-enabled automated support tool. It automatically
compiles a list of the FAQs from your customers and employees and allows
them to rate answers thus creating a dynamic and valuable knowledge base
for you, your team and your customers!

Price reflects set up fee and first month's hosting fee.

Monthly Hosting Fee: $15.00
One time Set Up Fee: $150.00

Set Up Fee Includes: Customization to existing site to insure the
component blends in with current design of your site look and feel.

 

F.A.Q. Manager is a powerful marketing tool. With your ability to view the most frequently requested answers you can provide your customers with what they want. Secondly the FAQ can be opened in a companion browser which has a small section for your rotating advertisement. You can therefore advertise to potential customers while they surf.

Some Features of F.A.Q. Manager include:

Questions

  • Admin can add as many questions to the knowledge base as necessary using a interface.
  • Admin can review answered questions, unanswered questions, pending questions and questions which have been answered by other workers and waiting to approved for the general public.

Answers

  • The administrator can answer questions, modify and delete other answers.

Users

  • Add, Edit and Delete Users
  • Send emails to users
  • Application Settings
  • Set the application URL, look and feel, emails and much more.

The workers have the ability to add questions and answer questions. Workers without an administrative permission cannot set the answers to be seen by the public.

The public browse and search the FAQ for quick answers to their questions.

If they don’t find answers they can simply ask questions and wait for the answer. Answers are sent to the email of the users. Alternatively the user can review all their questions and answers in one place. The public can also rate answers to help the company provide better support.

FAQ Ranking:
Your FAQ’s are automatically ranked based on customer’s frequency of viewing. Your most viewed FAQ's will be readily available for your customers.

FAQ Rating:
An effective rating and reporting system lets you get instant feedback on how practical your content is to your customers.

What are you waiting for... reduce your support costs and expenditure by allowing your customers to help themselves now.